Terms of Service & Repair Waiver

1. Agreement to Repair Terms

By submitting an order and shipping a unit to Viking Diagnostics ("we", "us"), you ("customer") agree to these terms. If you do not agree, do not ship your unit to us.

2. Diagnostic & Repair Scope

Initial Diagnostic fees cover bench evaluation to identify a fault and are non-refundable once diagnosis is complete, whether or not you proceed with repair. We repair the specific fault(s) described in your service order; unrelated faults discovered during repair will be communicated to you before any additional work is performed.

3. Non-Repairable Units

Some units may be found non-repairable after diagnosis due to physical damage, corrosion, or unavailable components. In that case, the diagnostic fee is retained for labor already performed, and the unit will be returned to you as-is at no additional shipping cost.

4. Shipping & Risk of Loss

• Customer is responsible for adequately packaging the unit before shipment using the label we provide. At minimum, wrap the unit in 2–3 layers of bubble wrap so connector pins and the plastic housing are fully cushioned and immobilized inside a rigid box — do not ship in a bubble mailer or padded envelope alone.
• A $50 improper packaging fee will be charged if a unit arrives in a bubble mailer, padded envelope, or otherwise inadequately protected packaging (no rigid outer box, no cushioning material, or loose/unsecured inside the box). This fee covers the added risk of in-transit damage and additional handling required on our end, and will be invoiced separately or deducted from any refund.
• We are not responsible for damage caused by inadequate packaging, and repair/warranty coverage may be voided for damage attributable to how the unit was packaged for shipment to us.
• Risk of loss or damage in transit to us is the carrier's responsibility once the unit is shipped using our provided label; we recommend retaining your drop-off receipt.
• We are not liable for delays caused by the carrier, customs, or incorrect shipping information provided by the customer.
• International orders are shipped Delivery Duty Unpaid (DDU): any customs duties, import taxes, or brokerage fees assessed by the carrier are the customer's responsibility and are billed directly to the customer by the carrier. We do not collect or prepay these on your behalf.
• When shipping your unit to us from outside the United States, it must be declared on the customs form as a repair-and-return item, not a sale — see our customs declaration instructions. Duty rates and exemptions vary by country, so we do not charge a flat fee for this at checkout. However, if a package is not declared correctly and results in a customs duty, tax, or brokerage charge billed to us, that amount will be invoiced to the customer separately.
• Express/Priority turnaround is only available for shipping addresses within the United States; international orders ship Standard.

5. Limitation of Liability

Our liability for any claim related to a repair is limited to the amount paid for that specific service. We are not liable for indirect, incidental, or consequential damages, including loss of use of a vehicle or unit while it is in for repair, or for data/settings lost as part of a repair (e.g., custom ECU tunes, saved configurations).

6. Warranty

All ECM Knock Sensor Circuit repairs include a Full Lifetime Workmanship Warranty across all supported platforms (motorcycles, powersports, and watercraft). If any micro-soldered daughterboard or replaced solder connections fail, we will bench test, re-solder, and return the unit at zero repair charge. This warranty does not cover physical drops/crushes, water or liquid intrusion, vehicle over-voltage (>16V) or dead-shorts, or units modified/opened by a third party after our repair. Other repair services (e.g. connector housing, radio repair) carry a 1-year workmanship warranty unless stated otherwise on your repair invoice.

7. Turnaround Times

Standard turnaround time is approximately 2–4 weeks from physical arrival at our facility. Priority Expedited turnaround is 1 week to 10 days. Turnaround times are bench estimates beginning from confirmed arrival at our facility and are not guaranteed carrier delivery dates.

8. Payment

Payment is due at the time of order via our secure Stripe checkout (supporting credit/debit cards, Apple Pay, Google Pay, and Link 1-tap checkout). Shipping is calculated separately and added to your order.

9. Questions & Support

Questions about repairs, warranty claims, or custom diagnostics can be directed to our Lead Technician at (208) 391-5366 or by email at leadtech@vikingdiagnostics.com.