Ship it in. We'll track it from there.
Outgoing shipping is calculated from your address and added to the checkout total for every country. U.S. and Canadian orders also include an incoming shipping charge when it applies to the selected service.
To/from labels, domestic and international
| Method | Transit Time | Coverage | Notes |
|---|---|---|---|
| Standard | 1–2 weeks | Domestic & International | Outgoing shipping charged worldwide. U.S. & Canada also include incoming shipping where configured; other countries arrange inbound shipping. International orders ship DDU. |
| Priority | 1–3 days | U.S. Only | Priority fee applies; recommended if your unit is off the road. |
Outgoing shipping is quoted and added to the single checkout total for every country. U.S. and Canadian checkout totals also include incoming shipping when the selected service has an incoming label. For other international destinations, arrange and pay to send your unit to our shop via your national postal service.
Declaring your package for customs
Use this section when you arrange the incoming shipment to our shop yourself. A prepaid label only covers the shipping leg identified on that label; outgoing shipping is quoted at checkout, and U.S./Canadian incoming labels are provided when they apply to the selected service.
⚠️ Declare it as a repair, not a sale
Your unit is being sent to us temporarily, for repair, and will be shipped back to you — it isn't a sale. Customs forms have a specific option for this, and using it is what keeps your package from being treated as a taxable commercial import. If your package is declared as a general import or sale instead, U.S. Customs may assess duties, taxes, or brokerage fees on it when it arrives.
If that happens, we'll bill you separately for whatever the carrier charges us on your shipment. We don't collect anything for this upfront at checkout — every country has a different duty arrangement with the U.S., so there's no accurate flat fee to charge in advance. But if your package wasn't declared correctly and it comes with a customs or brokerage bill attached, that cost gets passed on to you after the fact rather than absorbed by us. This has happened with a few past orders, so please double-check your customs form before you ship — it's the only thing standing between a free clearance and an unexpected invoice.
What to put on your customs form:
- Reason for export / purpose of shipment: "Repair and Return" or "Temporary export for repair" (most postal and courier forms have this as a selectable category — look for it before defaulting to "Sale of goods" or "Gift").
- Description of contents: "Used electronic control module (ECM) — sent for repair, to be returned to sender. Not for sale."
- Declared value: the realistic value of the unit in its current, non-working condition — not the cost of the repair service. Most cores are worth $50 USD or less in non-functional condition.
- Country of origin: where the part was originally manufactured (check the part's sticker/stamp) — this is not the same as the country you're shipping from.
Postal service vs. private courier
Where possible, use your national postal service (e.g. Canada Post, Royal Mail) rather than a private courier (UPS, FedEx, DHL) for this leg — postal shipments typically clear U.S. customs with lower fees than private couriers, which often add their own brokerage charge on top of any duty.
Not sure how to fill this out for your specific courier or country? Contact us before you ship and we'll walk you through it — much easier to sort out before the package is in transit than after.
Queued by arrival, not by order date
We work units in the order they physically arrive at the shop, using the tracking number on your shipping label — not the order in which forms were submitted. Shipping a unit priority moves your transit time, and by extension your place in line, ahead of a unit still in standard transit.
1. Order submitted
You submit a repair request and receive a prepaid shipping label by email.
2. Unit in transit
We watch the tracking number on your label. Priority shipments naturally land — and queue — sooner.
3. Arrival sets your queue position
The moment your unit arrives at the shop, it's placed in queue by arrival date — first in, first repaired.
Track Your Repair Order
Enter your Order ID from your confirmation email to see your unit's place in the bench queue and return tracking details.